Shipping & Returns
Shipping Policy
At CBD of USA, we take pride in our shipping policies to ensure that your products reach you in a timely and secure manner. We offer transparent information about our shipping methods using USPS, packaging, and associated costs. Our goal is to build trust with our customers and provide them with a seamless shopping experience.
In addition to our commitment to quality shipping, we strive to make our policies easy to understand. We believe in clear and concise communication to reassure our customers about their purchases. With our straightforward language, we aim to foster loyalty and confidence in our brand regarding your one time purchase of our products.
Time to Ship (TTS)
While the time of year, product availability, and in the case of some edible products ensuring that they do not melt in transit, can impact the time to ship your order, we do our best to communicate with customers how long it will be until their product is ready to ship.
In situations where your order does not require customization, you can expect your order to ship within 3 - 5 business days unless otherwise communicated.
All orders are shipped USPS and should arrive within 7 - 10 business days once shipped.
Return & Exchange Policy
Our return policy at CBD of USA is designed to give our customers peace of mind when making a purchase. We want our customers to feel confident that they can exchange or return a product if they have changed their mind or are dissatisfied. By providing a clear refund and exchange policy, we aim to build trust and reassure our customers that their satisfaction is our priority.
If something is wrong with your order or a product was damaged in shipping, please reach out to use within 7 - 10 business days in order to discuss a return or replacement of your product.
If you would like to return a product for other reasons, please contact us within 30 days to initiate a return via e-mail at cbdofwashinigton@gmail.com.